Academic Records Management Clerk
4.
1 Full-time 8 hours ago Full Job Description Description:
Department:
Academic Success and Records Status:
Full-Time, Non-exempt Reports To:
Director of Academic Success and Records Seminar:
Serves as the front line of communication for the Office of Academic Success and Records; assists in the creation and maintenance of University records.
Essential Duties and
Responsibilities:
Includes all of the following.
Additional responsibilities may be assigned as needed.
Communication Receive and greet all walk-in contacts while observing FERPA restrictions on sharing student information.
Prepare and fulfill all transcript requests.
Complete student requests for information (verifications of enrollment, graduation certifications, etc.
).
Operate telephone systems to answer and route incoming and interoffice calls, take and deliver messages, schedule appointments, and manage call routing based on requests.
Excellent listening skills to determine facts; ability to handle distressed callers.
Administrative Process changes and declarations of majors and minors.
Organize and create new student registration appointments in cooperation with Success Coach.
Work with admission personnel to arrange advising appointments.
Process, file and organize incoming records according to FHU policy and procedures in both computer and paper filing systems.
Preparing new student files and setting them up in computer and paper systems according to University procedures to ensure complete information.
Files are included in all systems and available to faculty.
Create mail merge labeling for new student files.
Ability to create excel spreadsheets for data reporting.
Supervise the digitization of student records.
Use scanners to convert forms and reports into electronic format.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below represent the knowledge, skill, and ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience Bachelor's degree (B.
A.
) from a four-year college or university; or completed secretarial program or certification, or one to two years related experience and training; or equivalent combination of education and experience.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, solid geometry, and trigonometry.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability Ability to solve practical problems and deal with concrete variables in situations where only limited standardization exists.
Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
Computer Skills Word; Adobe; excel; smart sheets are preferred.
To perform this job successfully, an individual should have knowledge of Internet software, Spreadsheet software, and Word Processing software.
Store and extract file information from computers.
Certificates, Licenses, Registrations Other Skills and Abilities Other Qualifications Physical Demands An employee must meet the physical demands described here to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear.
Employees must frequently sit and use their hands to finger, handle, or feel.
The employee is occasionally required to stand and walk.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment The work environment characteristics described here represent those employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually quiet.
Freed-Hardeman University is an academic community, associated with churches of Christ, which is dedicated to providing excellent undergraduate, graduate, and professional programs.
The mission of Freed-Hardeman University is to help students develop their God-given talents for His glory by empowering them with an education that integrates Christian faith, scholarship, and service.
Pursuant to this mission and Section 703(e)(2) of Title VII of the Civil Rights Act, Freed-Hardeman University exercises a preference for applicants active within the churches of Christ.
Freed-Hardeman University complies with all applicable federal and state non-discrimination laws and does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, or prior military service in the administration of its employment practices.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Full-time 8 hours ago Full Job Description Description:
Department:
Academic Success and Records Status:
Full-Time, Non-exempt Reports To:
Director of Academic Success and Records Seminar:
Serves as the front line of communication for the Office of Academic Success and Records; assists in the creation and maintenance of University records.
Essential Duties and
Responsibilities:
Includes all of the following.
Additional responsibilities may be assigned as needed.
Communication Receive and greet all walk-in contacts while observing FERPA restrictions on sharing student information.
Prepare and fulfill all transcript requests.
Complete student requests for information (verifications of enrollment, graduation certifications, etc.
).
Operate telephone systems to answer and route incoming and interoffice calls, take and deliver messages, schedule appointments, and manage call routing based on requests.
Excellent listening skills to determine facts; ability to handle distressed callers.
Administrative Process changes and declarations of majors and minors.
Organize and create new student registration appointments in cooperation with Success Coach.
Work with admission personnel to arrange advising appointments.
Process, file and organize incoming records according to FHU policy and procedures in both computer and paper filing systems.
Preparing new student files and setting them up in computer and paper systems according to University procedures to ensure complete information.
Files are included in all systems and available to faculty.
Create mail merge labeling for new student files.
Ability to create excel spreadsheets for data reporting.
Supervise the digitization of student records.
Use scanners to convert forms and reports into electronic format.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below represent the knowledge, skill, and ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience Bachelor's degree (B.
A.
) from a four-year college or university; or completed secretarial program or certification, or one to two years related experience and training; or equivalent combination of education and experience.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, solid geometry, and trigonometry.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability Ability to solve practical problems and deal with concrete variables in situations where only limited standardization exists.
Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
Computer Skills Word; Adobe; excel; smart sheets are preferred.
To perform this job successfully, an individual should have knowledge of Internet software, Spreadsheet software, and Word Processing software.
Store and extract file information from computers.
Certificates, Licenses, Registrations Other Skills and Abilities Other Qualifications Physical Demands An employee must meet the physical demands described here to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear.
Employees must frequently sit and use their hands to finger, handle, or feel.
The employee is occasionally required to stand and walk.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment The work environment characteristics described here represent those employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually quiet.
Freed-Hardeman University is an academic community, associated with churches of Christ, which is dedicated to providing excellent undergraduate, graduate, and professional programs.
The mission of Freed-Hardeman University is to help students develop their God-given talents for His glory by empowering them with an education that integrates Christian faith, scholarship, and service.
Pursuant to this mission and Section 703(e)(2) of Title VII of the Civil Rights Act, Freed-Hardeman University exercises a preference for applicants active within the churches of Christ.
Freed-Hardeman University complies with all applicable federal and state non-discrimination laws and does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, or prior military service in the administration of its employment practices.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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